Privacy Policy for Maunga Blooms
At Maunga Blooms, we are committed to protecting the privacy and security of information entrusted to us by our customers and visitors to our online platform. This Privacy Policy describes how Maunga Blooms, located at 7 Rimu Street, Suite 102, Rotorua, Bay of Plenty, 3010, New Zealand, collects, uses, and shares your personal information when you use our site to purchase fresh flower arrangements, bespoke wedding florals, corporate event floral design services, plant sales, floral subscriptions, delivery services, or participate in floristry workshops.
1. Information We Collect
We collect various types of information in connection with the services we provide, which may include personal data.
- Personal Identifiable Information: This includes information you voluntarily provide to us when you create an account, place an order, subscribe to a newsletter, or participate in a workshop. Examples include your name, email address, shipping address, billing address, phone number, and payment information.
- Recipient Information: When you send a gift or arrangement, we collect the recipient's name, address, and phone number to ensure proper delivery. We notify the recipient that their details were provided by you.
- Transaction Data: Details about purchases and the fulfillment of your orders, including products and services purchased, and delivery information.
- Technical and Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referral sources, pages viewed, and the dates/times of visits. This helps us understand how our site is used and to improve its functionality.
- Communication Information: Records of your communications with us, including customer service inquiries and feedback.
2. How We Use Your Information
We use the information we collect for various purposes, primarily to provide and improve our services, and to communicate with you.
- Order Fulfilment and Service Delivery: To process your orders for flowers, plants, subscriptions, and workshop registrations, manage billing, and deliver products and services, including coordination with delivery partners.
- Customer Support: To respond to your inquiries, provide customer service, and resolve any issues you may encounter.
- Communication: To send you order confirmations, shipping updates, important service announcements, and promotional offers (if you have opted in).
- Marketing and Personalisation: To tailor our marketing efforts, personalise your experience on our site, and recommend products or services that may be of interest to you.
- Analytics and Improvement: To analyse website usage, identify trends, improve our products and services, and enhance the overall user experience on our online platform.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes, including fraud prevention and security measures.
3. Sharing Your Information
We do not sell your personal information. We may share your information with third parties only in limited circumstances:
- Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processing, order fulfillment, delivery services, website hosting, data analysis, and marketing assistance. These providers have access to personal information needed to perform their functions but are contractually obligated not to use it for other purposes.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information:
- Access: You have the right to request copies of your personal data.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request in accordance with applicable data protection laws.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and encourage you to review it periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Maunga Blooms
7 Rimu Street, Suite 102,
Rotorua, Bay of Plenty, 3010
New Zealand